We are really happy with MSP Mentor! They have given our business a real boost. Under Johan’s leadership we have found not only a reliable partner, but also a driven professional who always keeps his promises.
It felt right from the start. Johan not only guided us through the intensive kick-off days, but also advised us on the transition from our break-fix model to the MSP model. This helped us optimise our way of working and our invoicing, and align them better with our customers’ needs.
We came to MSP Mentor through Rajiv at Datto. Our problem was an Autotask environment that had not been set up, and a lack of understanding of how to make the best use of these solutions. MSP Mentor guided us from A to Z in setting up Autotask and Datto RMM, and gave us strategic advice on the transition to the MSP model.
Choosing Autotask and Datto RMM as our solution was clear to us, and with expert guidance Johan helped us use these tools effectively and integrate them into our workflow.
Of course we faced challenges along the way, such as keeping track of time registration and setting up managed service agreements and SLAs. Johan supported us in a very valuable way, so that we now have streamlined processes that make our business more efficient.
We are truly impressed with what we have achieved. We can now reach our goals faster, more easily and with greater precision. Thanks to the renewed Autotask environment, we can effortlessly prepare quotes, place orders, book incoming goods, invoice projects, register leave and receive automatic updates via RMM.
What strikes us most is that, thanks to the expertise of Johan and MSP Mentor, we have been able to transform the way we work. As a result, we can work quickly and with a clear overview, with more efficiency and control than before.
In short, MSP Mentor has really helped our business. We would certainly recommend them to anyone looking for a reliable partner who wants to get better at what they do.
Chiel Frensch
IT Option