After years of working with various PSA and CRM tools, it was time for Bezorgsupport to make a change. Growth in customers and workload meant that the administrative pressure increased and the different departments could no longer work together well in the existing tools.
We wanted to make a well-founded choice for a new PSA/CRM system, without being influenced by the various sales organisations and their polished pitches. After talking to several consultants, we chose MSP Mentor to guide us through the selection process for a new PSA tool.
One of the main reasons for this choice was that MSP Mentor has extensive knowledge of the MSP market. They understand our industry like no other. After a thorough inventory with the various departments within Bezorgsupport, in which we clearly explored several routes, Autotask was chosen.
This choice immediately raised the next question: who is going to help us with the implementation? For us, the choice was actually fairly simple. We were so pleased with the advisory process that we chose MSP Mentor for this as well.
The implementation and staff training went excellently. “Personally, I really appreciated being able to discuss various business issues with Johan as well.”
Erik Luijkx
Managing Director Bezorgsupport
Who is Bezorgsupport Telecom & IT?
Since 2004, Bezorgsupport Telecom & IT has delivered professional telecom and IT solutions. Customer implementations range from a single office with one employee to offices with multiple locations spread across several countries.
Bezorgsupport is personal, service-oriented and a single point of contact for tills, connectivity and ICT. Think of point-of-sale systems, VoIP, cloud workplaces, 5G mobile data and M2M. Everything under one roof, with an extensive portfolio in hospitality, retail and business services.