MSPs use more and more tooling. Monitoring, security, backup, identity, documentation and so on. On paper every component works fine. But if alerts stay stuck in separate portals, mailboxes or dashboards, another problem arises: nobody has one complete picture any more.
Then an employee has to remember where to look, or transfer information to the PSA by hand. That is exactly where time is lost.
Bring information to your process
A good integration makes sure relevant information ends up where your process already takes place. For example automatically as a ticket in your PSA, with the right client, category and context. Then you don’t have to manage more tools. Instead, you make them work together better.
Look at the whole chain
That is why we look not only at the functionality of individual systems, but at the whole chain around them. Through our sister company MSP Connect we build integrations between systems, so information automatically ends up in the right place.
Even the best tool is limited if your team has to go looking for its output themselves.
Fancy a chat?
Where is there still unnecessary manual work between systems in your MSP? Come over for a coffee, call us or book a meeting straight away.